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Phone Heaven Zone Shipping Policy

Shipping service name: Free Shipping

Delivery time:

  • Total delivery time: 7 — 11 working days
  • Order deadline: 12:00 (GMT+01:00) Central European Time (Berlin)
  • Order processing time: 0 — 2 days, executed: Mon – Sun
  • Transit time: 7 — 9 days, shipped: Mon – Fri

Shipping costs for customers:

Free shipping applies to all shipping locations and carriers in this shipping service.

Cover:

  • Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
  • Delivery location: To the customer's address
  • Delivery time: All destinations
  • Transit time: 7-9 days
  • Cost: Free Shipping (€0.00/CHF 0.00/$0.00 USD/£0.00 GBP/$0.00 CAD/$0.00 NZD/$0.00 AUD)

Advantages:

Enjoy free shipping on all orders with reliable delivery. Processing time is 0-2 days and transit time is 7-9 business days. Total delivery time is 7-11 business days.


Shipping service name: Insured Shipping + Skip the queue (Process my order first)

Delivery time:

  • Total delivery time: 6 — 10 working days
  • Order deadline: 12:00 (GMT+01:00) Central European Time (Berlin)
  • Order processing time: 0 — 2 days, executed: Mon – Sun
  • Transit time: 6 — 8 days, shipped: Mon – Fri

Shipping costs for customers:

Flat rate applies to all shipping locations and shipping providers in this shipping service.

Cover:

  • Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
  • Delivery location: To the customer's address
  • Delivery time: All destinations
  • Transit time: 6-8 days
  • Cost: €2.95/CHF 2.87/$3.20 USD/£2.50 GBP/$4.36 CAD/$5.00 NZD/$4.74 AUD

Advantages:

Receive priority processing and insurance for your order to ensure faster and safe delivery. Processing time is 0-2 days and transit time is 6-8 business days. Total delivery time is 6-10 business days.


Shipping Service Name: Priority Express Shipping

Delivery time:

  • Total delivery time: 5 — 9 working days
  • Order deadline: 12:00 (GMT+01:00) Central European Time (Berlin)
  • Order processing time: 0 — 2 days, executed: Mon – Sun
  • Transit time: 5 — 7 days, shipped: Mon – Fri

Shipping costs for customers:

Flat rate applies to all shipping locations and shipping providers in this shipping service.

Cover:

  • Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
  • Delivery location: To the customer's address
  • Delivery time: All destinations
  • Transit time: 5-7 days
  • Cost: €9.95/CHF 9.66/$10.79 USD/£8.42 GBP/$14.71 CAD/$17.58 NZD/$16.00 AUD

Advantages:

Fastest delivery with high priority. Ideal for urgent orders. Processing time is 0-2 days and transit time is 5-7 business days. Total delivery time is 5-9 business days.


Currency: Shipping prices and product prices

All shipping prices are based on Euro (EUR)The local shipping currency for each country is adjusted according to the current exchange rate at the time of purchase. This ensures that the shipping costs reflect the current exchange rate for:

  • EUR (Euro) for Germany, Austria, France and other Eurozone countries
  • CHF (Swiss Franc) for Switzerland
  • USD (US Dollar) for the USA
  • GBP (British Pound) for the United Kingdom
  • CAD (Canadian Dollar) for Canada
  • NZD (New Zealand Dollar) for New Zealand
  • AUD (Australian Dollar) for Australia

Shipping conditions for Phone Heaven Zone

  • Order deadline: 12:00 (GMT+01:00) Central European Time (Berlin)
  • Order processing time: 0 — 2 days, executed: Mon – Sun

Shipping confirmation

Once your order has been shipped, you will receive a shipping confirmation email. This email contains all the necessary tracking information so you can keep track of your delivery's progress at all times.


International deliveries

We offer free worldwide shipping. Please note that there are no additional charges such as customs duties, taxes, or fees for international orders.


Delivery address

Please ensure you provide the correct delivery address. We cannot accept responsibility for deliveries to incorrect or incomplete addresses. Please check your delivery address carefully before completing your order.


Notice

The stated delivery time refers to working days and does not include holidays. If the status of your shipment does not change and you have not received your order, please contact us at support@phoneheavenzone.comWe will investigate the matter and find a solution for you.


Change of address

Please ensure that you provide the correct and complete delivery address during checkout. We cannot accept responsibility for delays or losses due to incorrect addresses. Contact us immediately at support@phoneheavenzone.comif you need to update your address.


Cancellations

If you wish to cancel your order, please contact our support team as soon as possible at support@phoneheavenzone.comWe strive to process orders quickly, so cancellations may not be possible if the order has already been shipped.


Damaged products

If you receive a damaged product, contact our customer service immediately. We'll arrange a return, or, if you prefer, you can keep the item and we'll send you a replacement free of charge.


Wrong model

If you receive the wrong model, please notify us immediately. We will resend the desired product free of charge.


Shipping delays

If your item is not shipped within 30 days of the order date, you can choose a full refund or reshipment.


Initiate return

To initiate a return, contact our customer service with your order number and details of the issue within 90 days of receiving the product.


Contact information

Company name: Phone Heaven Zone
Business address: Ludwig-Erhard-Str. 18, 20459, Hamburg, Germany
Business email: support@phoneheavenzone.com
Business phone number: +1 917 7322630
Business hours: Monday to Sunday, 9:00 - 18:00 CET/CEST
c/o IP Management#5454